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FAQ Page2017-03-23T00:02:40-06:00
What is your return policy?2023-12-15T20:21:39-06:00

At Guitars, Etc., we are dedicated to delivering quality products and a professional customer experience. Delivering on that promise is our number one policy. Following delivery of your purchase, Guitars, Etc. customers are provided with a 48 hour approval period. That’s not something most shops offer, but we want you to dig your new purchase!

If you find it necessary to return any merchandise, contact us within that 48 approval period to receive your Return Authorization. The buyer will be responsible for all shipping costs. All items must include a Return Authorization for your return to be accepted. The Return Authorization must appear on the outside of the shipping box. Any items received without return authorization information may be rejected. Items must be returned in the original packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. The items must be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Some individual items are not eligible for return, including but not limited to videos, books, cymbals, and wearables.

Once we receive your returned merchandise, along with the Return Authorization, our quality assurance team will review the merchandise in detail. If the merchandise is acceptable, we will process your refund minus shipping costs. Store credit is also available should you prefer a different product. If the merchandise is not in its original condition, it will be shipped back to you.

Where do you ship?2017-04-06T00:29:53-06:00

We ship Worldwide. All of our shipments are shipped securely and trackable so you will know when your instrument is scheduled to arrive at your doorstep.

How can I pay?2017-04-06T00:29:06-06:00

We accept all major credit cards and debit cards. If you need to make special payment arrangements please feel free to contact the store directly and we will do our best to accommodate your request.

Do you consign instruments?2021-06-11T16:01:03-06:00

At this time we are not looking for used, trades or consignments.

What are your Hours?2023-11-02T17:07:16-06:00

Current Hours:
Mon-Sat 11:00am to 6:00pm
Sun 12:00 to 4:00

What is your Address and Phone Number?2023-11-28T21:47:54-06:00

Guitars Etc.
750 W. 9th Ave.
Longmont, CO 80501

Local: 303.776.8388

Are the photos on the site the actual guitars or are they a representative photo?2017-04-06T00:31:49-06:00

We try to take photos of each and every guitar so that when you purchase from us you receive the very guitar you fell in love with on the site. When you see this text on the guitars page, “Photos are the actual guitar”, then rest assured that the guitar you are looking at is the one that you would receive.

Do you take special orders?2017-04-06T00:25:29-06:00

Yes. We want you to have exactly what you want. We will work with you to down to every last detail to make sure nothing is overlooked. We also won’t charge any extra fees for a special order. All that is required is a deposit on the item.  We’re sorry but Special Orders are non-cancelable and non-returnable.

Do you have layaway?2017-04-06T00:26:27-06:00

Yes. Our layaway plan is set up to help you insure that the instrument will be here when you are able to pay the balance in full.  Our layaway program requires 1/3 down to secure the item and you have 60 days from that date to pay the remaining balance and take home your new instrument. We’re sorry but Layaways are non-cancelable and non-returnable.

Do you rent instruments?2017-04-06T00:27:23-06:00

Yes, we understand that some people are not sure if they are ready to purchase an instrument, so we do rent instruments in the brass, woodwind, and orchestral family as well as beginning acoustic guitars.

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