If you find it necessary to return any merchandise, it must be shipped within 72 hours of receipt of the item. All returns will be issued as a store credit only. Buyer will be responsible for shipping costs both directions if the instrument was shipped. All items must include a Return Authorization to be returned. Contact us to receive your Return Authorization. The Return Authorization must appear on the outside of the shipping box. Any items received without return authorization information may be rejected. Items must be returned in the original packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. They must be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Some individual items are not eligible for return, including but not limited to videos/books/cymbals/wearables.